The uniqueness of Classihy is the possibility for guests to give feedback not only about the experience itself but also about the employees, on a positive way. Other unique features are related to an easy-to-use and efficient dashboard about team performance, complaints management and teams comparisons, amongst other features such as real time notifications for managers.

Target: Hospitality

Fields of Interest: Improve Customer Experience, Obtain and maintain quality of service parameters/improve automate operations

Provided Technologies: Automation

Company Website: https://classihy.work/

Name of Responsible Person: Miguel Melo

E-Mail: miguel@classihy.com

Address: Portugal

Country: Portugal

Problem Description

The problem we are solving is the chance to avoid Hotels negative reviews by asking for feedback from guests in advance, during the stay. The experts say it is becoming more and more important to predict and avoid unsatisfied customers.

Solution Description

Yes. It is the best solution because the implementation of the Classihy feedback system allows to increase the efficiency of employees and organizations, as it allows their involvement in relation to their own performance. Classihy allows organizations to improve service levels and increase sales, as well as improve communication, motivation and employee retention.

Maturity: 2

Impact: 5

The Tourism4.0 project provides capacity building, technology transfer, support and assistance programme for tourism SMEs to help them adopt and leverage emerging digital technologies to improve their productivity, sustainability and business performance.

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